How It Works

From ring to resolution. No hold music. No voicemail.

REVA handles the entire call lifecycle - answering, understanding, confirming, and acting - so your staff can focus on patients in the room.

And that’s just the start. We also build custom AI to automate intake, follow-ups, and admin workflows.

The call lifecycle

Every call follows a consistent, auditable process designed for healthcare.

STEP 01

Patient calls your clinic

REVA answers instantly - no hold music, no voicemail. Available 24/7, even during lunch breaks and after hours.

STEP 02

REVA understands intent

REVA listens and transcribes in real-time, then identifies what the patient needs: booking, rescheduling, questions about services, or something else.

STEP 03

Confirms details with caller

REVA asks clarifying questions, confirms appointment times, verifies patient information, and ensures accuracy before taking any action.

STEP 04

Takes action or escalates

For scheduling requests, REVA books directly into your calendar. For complex issues, urgent matters, or anything requiring human judgment, REVA transfers to your team with full context.

STEP 05

Logs everything for review

Every call is logged with full transcript, detected intent, actions taken, and outcome. Review conversations, refine responses, and maintain complete audit trails.

Data Residency

Your Data, Your Country

Canadian clinics

Call data stored in Canada

US clinics

Call data stored in the United States

Voice Processing

  • • Real-time voice processing uses HIPAA-compliant infrastructure with zero data retention
  • • Audio is processed and immediately discarded, never stored

“Unlike other virtual receptionists, REVA doesn’t route Canadian patient data through US servers. Your country. Your data. No exceptions.”

Safety First

Built-in safety boundaries

REVA is designed for healthcare - with guardrails that protect patients and your practice.

No medical advice

REVA handles scheduling and FAQs only. Medical questions are always escalated to qualified staff.

Emergency detection

Keywords like 'emergency', 'chest pain', or 'can't breathe' trigger immediate escalation to your configured emergency contact.

PHI protection

Demo mode never stores patient health information. Production deployments follow your data retention policies.

Human handoff

Patients can always request to speak with a human. REVA transfers calls with full context so your staff is prepared.

Integration points

REVA connects with your calendar today. PMS/EMR integrations are built based on what you use.

Google Calendar

Available

Microsoft 365

Available

Your PMS/EMR

On demand

Google Calendar and Microsoft 365 work today. Whatever EMR your clinic uses, we’ll build the connector during onboarding. Tell us your system - your needs drive our roadmap.

Beyond the Phone

REVA is just the start

Phone calls are the most urgent problem. But clinics lose just as much time to paperwork, follow-ups, and repetitive admin tasks. Here’s what we’re building next.

Patient intake automation

Digital forms sent before the visit. Pre-filled, verified, ready when the patient walks in.

Follow-up reminders

Automated recall for cleanings, check-ups, and post-visit instructions.

Referral workflows

Route referrals to the right provider with all the context attached.

Insurance pre-verification

Check coverage before the appointment. Fewer surprises at the front desk.

Ready to see it in action?

Try the interactive demo or book a personalized walkthrough with our team.

Try the demoTalk to our team